Privacy Policy | JL Wijaya

JL Wijaya Privacy Policy

Updated as at June 2024

We believe you should be able to make informed decisions about your personal data. This Privacy Policy explains what personal data Agensi Pekerjaan JL Wijaya Sdn. Bhd. and/or its affiliates ("JLW," "Us," "We," or "Our") collect, why we collect it, how we use it, with whom we share it, and what we do to protect it, both through the website and/or services (the "Site") owned or operated by Us. We comply with the Personal Data Protection Act 2010 ("PDPA") of Malaysia in managing and processing your personal data.

1. Personal Data We Collect
We collect personal data from Employers and Applicants to provide recruitment services. Personal data refers to any information related to an identified or identifiable natural person ("Personal Data"). Depending on the purpose of collecting personal information and the nature of the individuals, Personal Data may include data that directly identifies you—such as your name, address, contact information, identification document, date of birth, place of birth, gender, nationality, occupation, marital status, employment history (including contact information of former employers/employees), background information, education, income, financial information, and other information that is not otherwise publicly available.

We may collect Personal Data through various means, including but not limited to:

Information you provide directly to us via our Site, phone, email, or direct meetings.
Information collected automatically when you use our Site, including technical data such as IP addresses and cookies.
Information provided by third parties, such as recruitment partners, agents, and other relevant entities.
Information about third-party individuals that you provide to us, with their consent, for inclusion in our services.

2. How We Use Your Personal Data
We collect, use, process, and disclose your Personal Data for the following purposes in accordance with the PDPA:

To provide recruitment services, including assessing and matching candidates with potential employers.
To market job openings and candidates to suitable employers and applicants.
To conduct research on the domestic worker industry.
To provide training to domestic workers.
To process visa applications and arrange for insurance for domestic workers.
For direct marketing purposes, subject to your consent, including sending information about new products, special offers, surveys, events, and industry news.

We will not disclose your Personal Data to third parties for commercial purposes without your consent. We may, however, use anonymised data for research purposes without identifying you as an individual.

3. Sharing of Your Personal Data
Your Personal Data will be kept confidential and will only be shared with authorized personnel within JLW, partner agencies, and service providers on a need-to-know basis. In certain cases, we may disclose your Personal Data to third parties, including:

Potential employers and domestic workers using our services.
Government authorities, as required by law.
Local and overseas partner agencies of JLW for the purpose of providing services to you.

We will ensure that any third party receiving your Personal Data is bound by a duty of confidentiality and adheres to PDPA requirements. Your consent will be obtained before sharing your data with any third party unless disclosure is required by law or necessary for legal purposes.

4. Cross Border Data Transfer
Your Personal Data may be transferred to entities located outside of Malaysia. In such cases, we will take reasonable steps to ensure that the receiving entity provides a level of data protection that is comparable to that required under Malaysian law. You consent to the transfer of your Personal Data to other jurisdictions, including Indonesia, the Philippines, and other countries where JLW operates, by using our services.

5. Access to and Correction of Your Personal Data
You have the right to request access to and correction of your Personal Data held by us, in accordance with the PDPA. If you believe that any of your Personal Data held by us is inaccurate, incomplete, or outdated, please contact us at the details provided below. We will take reasonable steps to correct your data upon request. Please note that we may charge a reasonable fee for access requests.

6. Consent
By using our Site or services, you consent to the collection, use, and processing of your Personal Data in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting us, subject to legal and contractual restrictions. However, withdrawing your consent may affect our ability to provide you with certain services.

7. Removal of Your Personal Data
You have the right to request the removal of your Personal Data from our systems if it is no longer required for the purposes for which it was collected, or if you withdraw your consent. We will take reasonable steps to remove or anonymize your data, subject to any legal or regulatory obligations to retain it.

8. Retention of Your Personal Data
Your Personal Data will be retained for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We will not retain your data longer than necessary unless you provide explicit consent for extended retention.

9. Protection of Your Personal Data
We are committed to protecting your Personal Data by maintaining appropriate security measures, including physical, technical, and organizational safeguards, to prevent unauthorized access, disclosure, or misuse. While we strive to protect your data, please note that no security system is infallible, and we cannot guarantee absolute security. In the event of a data breach, we will notify you in accordance with legal requirements.

10. Links to Other Websites
Our Site may contain links to external websites. Please be aware that we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any websites you visit.

11. Complaints
If you have any complaints regarding our handling of your Personal Data, please contact us at the details provided below. We take all complaints seriously and will respond within a reasonable time to address your concerns. If your complaint is not resolved to your satisfaction, you may lodge a complaint with the relevant regulatory authority.

12. Our Contact Details
If you have any questions about this Privacy Policy, wish to access or correct your Personal Data, or would like to make a complaint, please contact our Data Protection Officer, Jason Liaw, at jasonliaw@jlwijaya.com or via telephone at 012-5122959. We will endeavor to assist with any privacy-related inquiries or concerns.